soothingarts.in

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Shipping Policy

Thank you for choosing Soothing Arts for your resin art needs. Below are the details of our shipping policy:

Order Processing:

  • Orders are processed within 3-5 business days from the date of purchase.

  • Custom orders may require additional processing time, typically 7-10 business days. We will notify you of the expected timeline upon order confirmation.

Shipping Methods:

  • We offer standard and expedited shipping options at checkout.

  • All orders are shipped via trusted carriers to ensure the safe and timely delivery of your products.

  • Tracking details will be provided once your order is shipped.

Delivery Time:

  • Standard shipping: 10 business days.

  • Expedited shipping: 2-3 business days.

  • Delivery timelines may vary depending on your location and external factors such as weather conditions or carrier delays.

Shipping Costs:

  • Shipping costs are calculated based on your location, the weight of the products, and the chosen shipping method.

  • Free shipping is available on orders above ₹X (applicable within India).

International Shipping:

  • We currently ship only within India. For international inquiries, please contact us at [insert email/contact].

Damaged or Lost Packages:

  • If your package arrives damaged, please contact us within 48 hours of receipt with photographs of the damage.

  • For lost packages, we will coordinate with the shipping carrier to resolve the issue.

Refund Policy

We aim to provide our customers with the best experience and high-quality products. Please review our refund policy below:

Eligibility for Returns or Refunds:

  • Returns or refunds are not provided as all products are custom-made.

  • Replacement is applicable only for products damaged during shipping; no other products are eligible for replacement.

Replacement Approval:

  • Once we receive and review your request, we will notify you of the approval or rejection of your replacement within 5 business days.

Non-Replacement Items:

  • Items not in their original condition, or damaged due to misuse.

For any additional questions or concerns, please contact us at [Gmail-artssoothing@gmail.com].